This Privacy Policy explains how Car Park Golf, operated by Car Park Golf Limited (“we”, “our”, or “us”), collects, uses, and protects your personal data when you use our website, book simulator sessions, or interact with our services.

We are committed to protecting your privacy and complying with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. By using our services or submitting your personal data, you agree to the terms of this Privacy Policy.

1. Who We Are

This website and associated services are operated by Car Park Golf Limited, a company registered in England and Wales (Company No. 16513163), trading as Car Park Golf.

For the purposes of applicable data protection laws, Car Park Golf Limited is the data controller of your personal data.

You can contact us at:
Email: bmills@carparkgolf.com

2. What Personal Data We Collect

We may collect and process the following categories of personal data:

• Identity Data: Full name, date of birth (if applicable).

• Contact Data: Email address, postal address, telephone number.

• Financial Data: Payment card details (processed via secure third parties), billing information.

• Booking & Transaction Data: Details of simulator reservations, payments made, and usage history.

• Technical Data: IP address, browser type and version, device type, operating system, and site usage behaviour.

• Profile Data: Preferences, feedback, survey responses, and settings.

• Location Data: GPS data (where you have consented via your device or browser).

• Communication Data: Correspondence with us via email, message forms, or phone calls.

3. How We Collect Your Data

We collect your personal data in the following ways:

• Directly from you: When you book a simulator, fill out contact forms, subscribe to updates, or otherwise interact with us.

• Automatically: Via cookies and analytics tools collecting usage data when you visit our website.

• From third parties: Including payment processors, customer service providers, and analytics platforms.

4. Legal Bases for Processing

Under UK GDPR, we must have a lawful basis to process your data. We rely on one or more of the following:

• Consent: Where you have given clear consent for us to process your data for specific purposes (e.g. marketing).

• Contractual Necessity: To perform a contract, or to take steps at your request before entering into a contract (e.g. managing bookings).

• Legal Obligation: To comply with a legal requirement (e.g. tax recordkeeping, fraud prevention).

• Legitimate Interests: Where processing is necessary for our legitimate interests (e.g. improving our service) and your interests or rights do not override those interests.

5. How We Use Your Data

We use your personal data for the following purposes:

• To manage and deliver simulator bookings.

• To process payments securely via third parties.

• To personalise your experience, including saved preferences and tailored recommendations.

• To send service updates, booking reminders, and promotions (if you opt in).

• To analyse how users interact with our website and services.

• To improve our services through feedback, surveys, and analytics.

• To comply with legal obligations (e.g., financial reporting, responding to regulators).

6. Who We Share Your Data With

We do not sell your personal data. We may share it with:

• Service providers: Such as IT providers, payment processors (e.g., Stripe), analytics tools (e.g., Google Analytics), and customer support providers.

• Government authorities or regulators: When required to comply with a legal duty or to detect/prevent fraud.

• Other parties with your consent: For example, if you agree to marketing from partner organisations.

All third parties must comply with contractual obligations to treat your data securely and only use it as instructed by us.

7. International Transfers

Where any processing involves a transfer of your personal data outside the UK, we will ensure that standard contractual clauses or other appropriate mechanisms are in place to protect your data in accordance with UK GDPR standards.

8. Data Retention

We retain your personal data only for as long as necessary for the purposes for which it was collected, including for legal, accounting, or regulatory reasons.

After these periods, we securely delete or anonymise your personal data.

9. Your Rights Under UK GDPR

You have the following rights regarding your personal data:

• Right to Access: Request a copy of the personal data we hold.

• Right to Rectification: Request correction of inaccurate or incomplete data.

• Right to Erasure: Request deletion of your data (“the right to be forgotten”), in certain circumstances.

• Right to Restrict Processing: Request restriction of processing your data.

• Right to Object: Object to processing based on legitimate interests or direct marketing.

• Right to Data Portability: Request to transfer your data to another provider.

• Right to Withdraw Consent: Where processing is based on consent, you can withdraw it at any time.

To exercise your rights, please contact us at bmills@carparkgolf.com.

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk if you believe we have not handled your data correctly.

10. Cookies

We use cookies and similar technologies to enhance your browsing experience and collect information about usage patterns on our Site. You can manage your cookie preferences via your browser settings. For more information, please refer to our separate Cookie Policy.

11. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Last Updated” date below and, where appropriate, notify you by email or with a prominent notice on our Site.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us at:

Car Park Golf Limited
Email: bmills@carparkgolf.com
Registered Company Number: 16513163
Trading Name: Car Park Golf